Return and Refund Policy

Thank you for choosing The Ford Tuner. We are committed to your satisfaction and offer a 30-day return policy on eligible programmer products. Please review the following guidelines carefully to understand our return and refund process.

We accept returns on SCT, Diablosport, and HP Tuners programmers within 30 days of the original purchase date, provided the products meet the following criteria:

Condition Requirements:

• The programmer must be in new, unused, and uninstalled condition.
• All original packaging, accessories (such as cables and installation guides), and documentation must be intact and included in the return.
• The device should not have been registered, unlocked, or connected to a vehicle. Registered or used devices will not be eligible for return.

Proof of Purchase:

• A valid proof of purchase from The Ford Tuner, such as an order confirmation or receipt, is required to process a return.

Restocking Fee:

• A 15% restocking fee will be deducted from the refund amount on all eligible returns. This fee covers the cost of processing and inspecting returned items.

Custom Email Tunes: Due to the nature of custom calibration and tuning services, all email tunes are non-refundable and cannot be returned under any circumstances. Once a tune has been delivered via email, it is considered final and non-returnable.

HP Tuners Credits: HP Tuners credits are also non-refundable and cannot be returned. Credits are final sale once redeemed or assigned to an account and cannot be transferred, canceled, or refunded.

To ensure your return is processed smoothly, please follow these steps:

Contact Us for Return Authorization:

• Reach out to our customer service team at info@thefordtuner.com to initiate your return. We will provide you with a Return Authorization Number (RA#), which must be included with your return package.
• Unauthorized returns may be refused or delayed in processing.

Shipping Your Return:

• Securely package the item to prevent damage during shipping. The Ford Tuner is not responsible for items damaged in transit.
• Returns must be shipped to the address provided by our customer service team with the RA# clearly marked on the outside of the package.
• Return Shipping Costs: The customer is responsible for all shipping fees associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance.

Inspection and Refund Processing:

• Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• If approved, refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to be processed, depending on your financial institution.

Refund Adjustments: Any returns that do not meet the eligibility requirements (e.g., used, missing accessories) may result in a partial refund, or the item may be sent back to you at your expense.

Non-Returnable Items: In addition to email tunes and HP Tuners credits, promotional or free items provided with purchases are non-returnable and will not be credited.

Order Cancellation: Orders for email tunes, custom tuning services, and HP Tuners credits are final and cannot be canceled once placed.

                      For any questions or concerns regarding our return and refund policy, please contact us. We’re here to help!